Cable Trouble Battery Backup Power

Many of today’s advanced home phone services require backup battery power to continue functioning during a power outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services -- we at Nelson Communication Cooperative offer you the option of purchasing backup power for your home phones.

What Your Battery Can – and Can’t – Do for You

Nelson Communication Cooperative’s backup batteries allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power with a corded telephone. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, cordless phones and other equipment will not run on a home phone backup battery.

Purchase and Replacement Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. You can purchase a backup battery directly through Ntec. If you have any questions or simply want to purchase a backup battery through us, please call at 715-672-4204. Our 8 hour backup battery unit cost is $80 plus tax and can be picked up at our business office. We also have a 24-hour back-up battery unit available upon request. If you do not feel comfortable installing your own battery, please call us to make an appointment, and we would be happy to assist you. However, please note that there may be a charge for this service.

Expected Backup Power Duration for the 8 hour backup batteries are expected to last at least 8 hours on standby power. A fully charged backup battery should give you 6 hours of talk time. Information on a 24 hour battery back-up unit is available upon request.

Instructions for Proper Care and Use of Your Battery

Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. These batteries are rechargeable. They will not last forever and should be replaced when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.

For more information about battery backup, see the FCC Consumer Guide at the link below:

https://www.fcc.gov/consumers/guides/tech-transitions-network-upgrades-may-affect-your-service